Come visit us at our newly opened shop-front and dessert bar. We will have a wide variety of marshmallows stocked in our shop and will be serving marshmallowy desserts such as s’mores, cheesecake, and waffles as well as our coffees and shakes.

Our shop will be available for local pickup of orders if you purchase online and would prefer to pick your order up. Please note that we may not always have the flavours you have ordered in stock so we will contact you when your order is ready to collect.

 

We look forward to seeing you!

Thank you,

The Marshmallow Co Team.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge an $10 flat delivery fee Australia-wide. We also offer express shipping at an additional cost. Orders above $100 will receive free standard shipping Australia-wide.

Which payment methods are accepted in the Online Shop?

We accept payment through Card and Paypal. Included cards are Visa, Mastercard, and Amex. Paypal also provides card payment services in addition to checking out using your Paypal account.

What Is the processing time for your marshmallows?

As we handmake all of our marshmallows we may require up to 6 days processing time. Usually we will get to your order much quicker though!

How long will delivery take?

Delivery will take between 2-7 days. We use Australia Post for all our delivery services

Are your marshmallows vegan friendly?

Unfortunately our marshmallows are not vegan friendly as they contain gelatin

Do you have Gluten Free and Dairy Free options?

We do! All of our Gluten and Dairy free options can be found on this page https://themarshmallow.co/product-category/gourmet-marshmallows/dairy-and-gluten-free/

Please let us know if you are gluten or dairy intolerant in the order notes when you place your order so we can ensure that we take added care with your order 🙂

Do you have halal marshmallows?

We do have a range of marshmallows that use halal certified gelatine and contain no alcohol products. This range can be found here.

Where can I find your returns policy?

Our returns and refunds policy can be found here.

Send us an email