Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge an $10 flat delivery fee Australia-wide. We also offer express shipping at an additional cost. Orders above $120 will receive free standard shipping Australia-wide.


International shipping is based on weight. You can see the shipping cost when you add items to your cart and set your location

Which payment methods are accepted in the Online Shop?

We accept payment through Card and Paypal. Included cards are Visa, Mastercard, and Amex. Paypal also provides card payment services in addition to checking out using your Paypal account.

What Is the processing time for your marshmallows?

As we handmake all of our marshmallows we may require up to 6 days processing time. Usually we will get to your order much quicker though!

How long will delivery take?

Delivery will take between 2-7 days. We use Australia Post for all our delivery services

Are your marshmallows vegan friendly?

Unfortunately our marshmallows are not vegan friendly as they contain gelatin

Do you have Gluten Free and Dairy Free options?

We do! All of our Gluten free options can be found here, and our Dairy free options can be found here. Please note that all of our products may contain traces of gluten, dairy, and nuts as we use the same equipment for all. While we do our best to avoid cross contamination there is a chance and we have to state that our products may contain traces

Please let us know if you are gluten or dairy intolerant in the order notes when you place your order so we can ensure that we take added care with your order 🙂

Do you have halal marshmallows?

We do have a range of marshmallows that use halal certified gelatine and contain no alcohol products. This range can be found here.

Where can I find your returns policy?

Our returns and refunds policy can be found here.

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