Frequently Asked Questions
Please read our FAQ before sending us a message.
We charge an $10 flat delivery fee Australia-wide. We also offer express shipping at an additional cost. Orders above $120 will receive free standard shipping Australia-wide.
International shipping is based on weight. You can see the shipping cost when you add items to your cart and set your location
We accept payment through Card and Paypal. Included cards are Visa, Mastercard, and Amex. Paypal also provides card payment services in addition to checking out using your Paypal account.
As we handmake all of our marshmallows we may require up to 6 days processing time. Usually we will get to your order much quicker though!
Delivery will take between 2-7 days. We use Australia Post for all our delivery services
Unfortunately our marshmallows are not vegan friendly as they contain gelatin
We do! All of our Gluten free options can be found here, and our Dairy free options can be found here. Please note that all of our products may contain traces of gluten, dairy, and nuts as we use the same equipment for all. While we do our best to avoid cross contamination there is a chance and we have to state that our products may contain traces
Please let us know if you are gluten or dairy intolerant in the order notes when you place your order so we can ensure that we take added care with your order 🙂
We do have a range of marshmallows that use halal certified gelatine and contain no alcohol products. This range can be found here.
Send us an email
How to call us
We are available in-store Monday to Friday 8am-4pm (AEST). Please call us for urgent requests only as we are a small team and answering the phone can take us away from making and shipping your orders. We recommend emailing for any general enquiries
Call us: +61 435 214 310
How to visit us
We have a shopfront with a small range of marshmallows available. We recommend purchasing online and selecting local pickup. For information on local pickup please see our Delivery information
Our address is 114 Pacific Highway, Wyong, NSW 2259
Our hours are Monday-Friday 8am-4pm