Frequently Asked Questions
Please read our FAQ before sending us a message.
We charge an $10 flat delivery fee Australia-wide. We also offer express shipping at an additional cost. Orders above $120 will receive free standard shipping Australia-wide.
International shipping is based on weight. You can see the shipping cost when you add items to your cart and set your location
We accept payment through Card and Paypal. Included cards are Visa, Mastercard, and Amex. Paypal also provides card payment services in addition to checking out using your Paypal account.
As we handmake all of our marshmallows we may require up to 6 days processing time. Usually we will get to your order much quicker though!
Delivery will take between 2-7 days. We use Australia Post for all our delivery services
Unfortunately our marshmallows are not vegan friendly as they contain gelatin
We do! All of our Gluten free options can be found here, and our Dairy free options can be found here. Please note that all of our products may contain traces of gluten, dairy, and nuts as we use the same equipment for all. While we do our best to avoid cross contamination there is a chance and we have to state that our products may contain traces
Please let us know if you are gluten or dairy intolerant in the order notes when you place your order so we can ensure that we take added care with your order 🙂
We do have a range of marshmallows that use halal certified gelatine and contain no alcohol products. This range can be found here.
Our returns and refunds policy can be found here.